FAQs

Do I need to pre-book?

No. You can just turn up on the day and ‘pay on the door’.

Do you accept dogs?

Yes. We consider ourselves dog friendly. We just ask that dogs are kept on leads, and for the comfort of others, do not go into the main café or the indoor play area (unless a ‘service dog’).

What proof do you need for a disabled visitor/carer?

We do not ask for any evidence such as a PIP or other documentation. We do not make any assessments or make any assumptions. Just ask on arrival and our Admissions staff will help you. You cannot pre-book or purchase online disabled tickets.

Can I use my return ticket for events?

Yes. Nearly all our special events are free for annual return ticket holders. The few exceptions are printed on the bottom of the ticket.

I have a query and can’t get through on the phone, how do I contact someone?

Our offices are open 9-5pm on weekdays and it is rare we can answer the phone at the weekends. If urgent, please email us on enquiry@tramway.co.uk or message us on Facebook Messenger but we may not be able to get back to you until the next working day.

How do I make a group booking?

There is an enquiry form on the group bookings page or you could email us at enquiry@tramway.co.uk.

Is your site wheelchair accessible?

Yes, but like all Heritage sites we have some areas that might be challenging. You can read more about this on our Accessibility Page.

How do I book the Access Tram (for wheelchair users)?

Unfortunately, our Access Tram has developed serious faults, so we are unable to run it during 2024. You can find our more on our Accessibility Page.

I purchased an annual ticket but have lost it. Can it be replaced?

Yes, we have a lost ticket process. If you ‘gift aided’ we can find you on our system. If you paid by card, we could look at banking evidence (from an app or statement). There is a £1.00 administration charge to re-issue a ticket.

I have a corporate ticket. Do I need to pre-book my visit?

No, you don’t need to pre-book. Just come on the day you wish to visit and show your corporate card on entry.

Do you offer Blue Light / NHS discounts?

Yes we do. This is roughly a 10% discount. If you require actual prices in advance, please email enquiry@tramway.co.uk during weekdays.

Do you offer discounts to National Trust members?

No, we are not part of the National Trust. We are a registered charity (charity no. 313615) and an independent museum.

Will you be running a 1940s event in 2024?

No, for various reasons, we are resting this event for at least one season. We will be offering an Easter event in 2024 and we do have a lot of other events including a 1950s event. Please see the list: https://www.tramway.co.uk/whatson/list

Is Crich open for some areas during the winter?

No. It is potentially dangerous onsite during the winter as we engage in winter maintenance and undertake larger infrastructure projects and the like on the track, overhead and elsewhere, including the woodland area. It would not be safe to open it during winter. In addition, this year we are working on our cafe structures and parts of that will be closed off as a construction site.